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Frequently asked questions
Crystal Bracelets
IG Live Sale
Website Orders
Tarot Readings
Decks & Products
General
Our artisanal crystal bracelets are sold exclusively through Instagram Live.
We host two lives every week — a new collection launch every Saturday at 8.30pm, and a recap live every Sunday at 3.30pm where archive and in-stock pieces are available by request. Bracelets are not listed on our website.
Follow us at @auralogick so you never miss a drop.
Each bracelet is revealed with a unique code during the live.
Simply comment the code + your wrist size to claim it. Some claims are also accepted via DMs.
After the Sunday live, invoices are sent to your DMs.
Payment is due within 24 hours. Unpaid orders after two reminders will be released and the IG handle blocked permanently — so do make sure to check your DMs on Monday!
If your bracelet snaps or breaks, it is covered under our restring service. If it is unworn or brand new, the restring is complimentary. For worn bracelets, the standard S$4 restring fee applies.
For all other servicing, return shipping to us is at your own cost. Here's what we offer:
DM us at @auralogick to arrange servicing and we'll guide you from there.
Hardware
Gold hardware is made from 14k gold-filled. Silver hardware is made from 14k white gold-filled. Both are durable and water-resistant for everyday wear, though prolonged exposure to water should be avoided to preserve their shine.
Water and elastic
The bracelet is strung on stretch elastic, which can weaken over time with frequent water exposure. Natural crystals may also be sensitive to prolonged moisture. Keep your bracelet dry where possible.
Tarnishing
Sweat and body chemistry vary from person to person. Over time, oxidation or tarnishing may occur naturally. This is normal wear and not a manufacturing defect.
Avoid contact with
Perfume, lotion, sunscreen, cleaning products, chlorine, and seawater. Put your bracelet on last when getting ready, after skincare and sprays have been applied and absorbed.
Storage
Store in a cool, dry place. We recommend keeping it in the original sealed PVC storage bag it came in — this protects against moisture and slows down oxidation.
Treat your bracelet like fine costume jewellery. A little extra care goes a long way in preserving its beauty for years to come.
Right/Dominant hand: For sending energy outward. Confidence, protection, taking action, manifesting goals.
Left/Non-dominant) hand: For receiving energy. Emotional healing, self-love, calming, intuition.
There is no strict rule. Your intention matters more than which wrist you choose. Wear it where it feels right.
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Still have a question?
Our DMs are always open. Whether it's about a bracelet design, a reading booking, or something else entirely — just send us a message and we'll get back to you.
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